At buknuwo, we are committed to providing our customers with a smooth, efficient, and safe shipping experience. Because LiFePO4 batteries are classified as hazardous materials for shipping purposes,That’s why we partner with top-tier logistics to handle your LiFePO4 batteries with the utmost care and speed.
1. Order Processing Time
Once your order is placed, please allow 1 to 3 business days for our warehouse team to process, quality-check, and securely pack your heavy-duty batteries before they are handed over to the carrier.
2. Shipping Areas, Delivery Times & Carriers
We offer 100% FREE SHIPPING to our supported regions. To provide the best service, our delivery timelines and carriers vary by your location: United States (Lower 48 States) – Fast Local Delivery Carrier: FedEx (Direct & Secure) Estimated Delivery Time: 2 to 6 business days. Note: We utilize FedEx to ensure our US customers receive their batteries as quickly and safely as possible.
Australia、Canada、Europe & Other Countries – International Delivery Carrier: We partner with the most suitable and reliable local logistics providers based on your specific destination. Estimated Delivery Time: 14 to 24 business days (after processing). Note: International delivery times account for customs clearance and long-distance heavy freight handling.The shipping will delay for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
3. Shipping Restrictions
Due to regulations on shipping lithium-based batteries, please note the following: Battery Regulations: LiFePO4 batteries are classified as “Class 9 hazardous materials” under the U.S. Department of Transportation (DOT) and the International Air Transport Association (IATA) guidelines. As a result, special precautions are taken during packaging and shipping to ensure safety.
State Restrictions: Certain states may have specific shipping restrictions on batteries. If your order is impacted by such restrictions, we will notify you and provide alternative shipping solutions if available. International Shipping: We currently only ship LiFePO4 batteries within the United States. International shipments are not available at this time due to complex international regulations on shipping hazardous materials.
4. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) upon receipt of payment.Orders placed after 2:00 PM PST may not be processed until the next business day.
If there are any delays in processing your order, we will notify you via email.
5. Packaging and Handling
All LiFePO4 batteries are carefully packaged in compliance with DOT and IATA regulations for hazardous materials. We use special packaging materials that are designed to prevent short-circuiting and other risks during transit.Each order includes proper labeling and documentation to ensure smooth handling and delivery.
6. Tracking Your Order
Once your order has been processed and shipped, you will receive an email with tracking information, so you can monitor the progress of your shipment.You can track your order on the carrier’s website using the tracking number provided.If there are any issues with tracking or delivery, please contact our customer service team for assistance. Please note: Because LiFePO4 batteries are classified as heavy and hazardous materials for transport, tracking updates may take 24-48 hours to accurately reflect on the carrier’s website after the label is created.
7. Delivery Issues
Missing Packages: If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you are unable to locate your package, please contact us within 7 days of the delivery date so we can investigate and assist you. Damaged Packages: If your battery or product arrives damaged, please take pictures of the damage and contact our customer support team within 5 business days. We will assist you with a replacement or refund.
8. Contact Us
If you have any questions or concerns about shipping, delivery, or the handling of your order, please don’t hesitate to reach out to our customer support team: Email: gmail@buknuwo.com whatsapp:+1(323)9272710 Customer Support Hours: Monday – Sunday, 9:00 AM to 5:00 PM PST.
